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Terms of Use

1. OVERVIEW

These terms of use govern your use of our website www.joinshuttle.com (our "site") as an investor, investee, or in any other capacity, where you access our site or our services in or from the United Kingdom. By using our site, you confirm that you accept these terms of use and that you agree to comply with them and with all relevant laws and regulations. If you do not agree to these terms of use, you must not use our site.

These terms of use should be read together with our UK Privacy Policy, our Investor Terms, our Investee Terms, our UK Risk Warning, and any other terms or notices relevant to the use of our site.

2. RELATIONSHIP WITH OTHER AGREEMENTS

These terms of use form part of a suite of agreements governing your use of our site and platform (collectively, "Platform Agreements"), which also include our Investor Terms, Investee Terms, Deploy Terms, and UK Privacy Policy. All Platform Agreements should be read together. In the event of any conflict between these terms of use and the terms of any other Platform Agreement you have agreed to, the terms of that other Platform Agreement shall prevail to the extent of the conflict, save that these terms of use shall prevail over any Platform Agreement you agreed to before these terms of use.

3. WHO WE ARE AND HOW TO CONTACT US

joinshuttle.com is a site operated by Join Shuttle Limited, trading as "Shuttle" ("we", "us", "our"). We are a private company limited by shares incorporated in Ireland under company number 697037, with our registered office at 3rd Floor, 61 Thomas Street, Dublin 8, D08 W250, Ireland.

We carry on business in the United Kingdom through our UK establishment, which is registered with the Registrar of Companies under UK establishment (branch) number FC042914, with its address at 23 Goswell Road, Barbican, London EC1M 7AJ. To contact us, please email support@joinshuttle.com.

4. OUR REGULATORY STATUS

Join Shuttle Limited is authorised and regulated by the Central Bank of Ireland as a crowdfunding service provider under Regulation (EU) 2020/1503 (the European Crowdfunding Service Providers Regulation).

In respect of the regulated activities that we carry on in the United Kingdom through our UK establishment, Join Shuttle Limited is authorised and regulated by the Financial Conduct Authority (the "FCA"). Our Firm Reference Number is 1046090. You can verify our authorisation, and check the scope of our permissions, on the Financial Services Register at https://register.fca.org.uk. Our activities in the United Kingdom are subject to the rules of the FCA and to the Financial Services and Markets Act 2000.

5. THE SERVICES WE PROVIDE, ELIGIBILITY AND INVESTOR CATEGORISATION

Through our site, we operate an equity and investment-based crowdfunding platform that enables eligible investors to invest in businesses and in investment vehicles (such as syndicates and special purpose vehicles). We facilitate investment-based crowdfunding only. We do not offer loan-based (peer-to-peer) crowdfunding, and we do not originate or facilitate loans or debt.

We do not provide investment, financial, legal, regulatory, or tax advice of any kind. Nothing on our site or in our services constitutes investment or financial advice, a personal recommendation, an assessment of suitability or appropriateness, or an inducement to invest. Any decision to invest is yours alone. If you wish to seek such advice, you should consult a professional independent adviser before making any investment decision.

Access to our investment services is restricted and is subject to separate Investor Terms. Before you are able to invest, you must (among other things) register and complete our onboarding process; be categorised as a client (for example, as a retail or professional client and, where relevant, as a high net worth investor, a certified or self-certified sophisticated investor, or a restricted investor); complete an appropriateness assessment; acknowledge the applicable risk warnings; and, where applicable, observe any cooling-off period. We may decline to onboard you, or may restrict or withdraw access to all or any part of our services, where we are required or entitled to do so.

6. OUR CONSUMER DUTY COMMITMENT

As an FCA-authorised firm, we are required to act to deliver good outcomes for retail customers in accordance with the FCA's Consumer Duty (PRIN 2A & Principle 12). In practical terms, this means we are committed to: (a) providing products and services that are designed to meet the needs of the customers for whom they are intended; (b) ensuring that our fees and charges represent fair value and are clearly disclosed to you before you incur them; (c) communicating with you in a way that is clear, fair, and not misleading, and that supports your ability to make informed decisions; and (d) providing support that meets your needs throughout your relationship with us. If you consider that we have fallen short of these commitments, please contact us in accordance with paragraph 25.

7. RISK WARNING

Investing through our site involves significant risks, including the risk of losing all of the money you invest. Investments offered through our platform are typically high-risk, illiquid, and not readily realisable, and any returns are not guaranteed. The Financial Services Compensation Scheme does not protect you against an investment losing value or failing. If a business you have invested in fails, you have no claim on the scheme in respect of that loss. The scheme may, however, cover a claim arising from our own default in carrying on protected investment business, if you are an eligible claimant; the limit for protected investment business is £85,000 per eligible claimant. Your money and any investments held for you are not covered by any deposit guarantee scheme. You should not invest more than you can afford to lose, and you should consider spreading your investment risk by diversifying. We do not provide advice, and we recommend that you seek independent investment, financial, legal, and tax advice before making any investment decision. Please read our full UK Risk Warning at joinshuttle.com before investing.

8. CHANGES TO THESE TERMS AND TO OUR SITE

We reserve the right to amend these terms of use from time to time. Every time you wish to use our site, please check these terms of use to ensure you understand the terms that apply at that time. We may also update and make changes to our site from time to time.

9. WE MAY SUSPEND OR WITHDRAW OUR SITE

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw, or restrict the availability of all or any part of our site, in respect of any user, for business and operational reasons. Where appropriate, we will provide reasonable notice of any suspension or withdrawal.

You are responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

10. ONLY FOR USERS IN THE UNITED KINGDOM

The site and services provided through our UK establishment are directed to users resident in the United Kingdom. We do not represent that the content available on or through our site is appropriate for use, or available, in other locations. Users resident in the European Economic Area are served by Join Shuttle Limited under its authorisation from the Central Bank of Ireland and under separate terms of use.

11. KEEP YOUR ACCOUNT DETAILS SAFE

If you choose, or you are provided with, a user identification code, password, or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at support@joinshuttle.com.

12. USE OF MATERIAL ON OUR SITE

We are the owner or the licensee of all intellectual property rights on our site, and in the material published on it. Such works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print, copy, and download extracts of any page(s) from our site for your personal use, and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences, or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print, copy, or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

13. RELIANCE ON INFORMATION ON OUR SITE

The content on our site is not intended to amount to advice on which you should rely. In particular, it does not constitute investment, financial, legal, or tax advice, and it is not a personal recommendation. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties, or guarantees, whether expressed or implied, that the content on our site is accurate, complete, or up to date.

14. THIRD PARTY WEBSITE LINKS

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or of any information you may obtain from them. We have no control over the contents of those sites or resources.

15. USER-GENERATED CONTENT

This site may include information and materials uploaded by other users of the site, including, but not limited to, bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not necessarily represent our views or values.

16. OUR LIABILITY

Nothing in these terms of use excludes or limits our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, or the negligence of our employees, agents, or subcontractors, and for fraud, fraudulent misrepresentation, or wilful default. .

Nothing in these terms of use excludes or restricts any duty or liability we may have to you under the regulatory system, including under the rules of the FCA and the Financial Services and Markets Act 2000, or affects any rights you may have that cannot lawfully be excluded or restricted, including your statutory rights as a consumer under the Consumer Rights Act 2015.

Subject to the two preceding paragraphs, we exclude all implied conditions, warranties, representations, or other terms that may apply to our site or any content on it. We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • (a) the use of, or inability to use, our site; or
  • (b) the use of, or reliance on, any content displayed on our site.

In particular, we will not be liable for:

  • (a) loss of profits, sales, business, or revenue;
  • (b) business interruption;
  • (c) loss of anticipated savings;
  • (d) loss of business opportunity, goodwill, or reputation; or
  • (e) any indirect or consequential loss or damage.

17. UPLOADING CONTENT TO OUR SITE

Any content that you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us, and other users of our site, a limited licence to use, store, and copy that content and to distribute and make it available to third parties.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We have the right to remove any content or posting you make on our site if, in our opinion, we decide to do so. You are solely responsible for securing and backing up your content.

You agree that the content that you upload will not be of an offensive, adult, harmful, malicious, false, fraudulent, unlawful, or misleading nature, and will not generally bring the reputation of our site into disrepute.

18. RIGHTS TO USE MATERIAL YOU UPLOAD

When you upload or post content to our site, you grant us a worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that user-generated content in connection with the service provided by the site and across different media, including to promote the site or the service. This licence will expire when the user permanently deletes the content from the site.

19. MALICIOUS SOFTWARE

We do not guarantee that our site will be secure or free from bugs, viruses, or other malicious software.

You are responsible for configuring your information technology, computer programmes, and platform to access our site. You should use your own virus protection software. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored, or any server, computer, or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. We will report any such act to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such an act, your right to use our site will cease immediately.

20. LINKING TO OUR SITE

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists. You must not establish a link to our site in any website that is not owned by you. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.

21. SEVERABILITY

If at any time any one or more of the provisions of these terms of use, or any part of them, is or becomes invalid, illegal, or unenforceable in any respect under any law or regulation, the validity, legality, and enforceability of the remaining provisions shall not in any way be affected or impaired.

22. ASSIGNMENT

These terms of use, and your rights and obligations under them, are personal to you and you may not assign or in any other way transfer them. We may transfer our rights and obligations under these terms of use to another organisation.

23. NO WAIVER

If either you or we fail to exercise any right or remedy contained in these terms of use, that does not mean you or we (as applicable) have waived that right or remedy, and it shall not be construed as a waiver.

24. THIRD-PARTY RIGHTS

These terms of use do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these terms of use.

25. CHOICE OF LAW AND JURISDICTION

These terms of use, their subject matter, and their formation are governed by the law of England and Wales. You and we agree that the courts of England and Wales will have exclusive jurisdiction, except that, if you are a consumer, nothing in this clause affects any statutory right you may have to bring proceedings in the courts of the part of the United Kingdom in which you are resident (namely England and Wales, Scotland, or Northern Ireland). We may, at our sole discretion, bring legal proceedings in any other jurisdiction, including the jurisdiction where you are domiciled or based, to recover fees or other sums payable to us.

26. CONTACT AND COMPLAINTS

If you wish to contact us, or to make a complaint (including a complaint about content uploaded by other users), please contact us at support@joinshuttle.com or raise a complaint on the webpage joinshuttle.com. We will handle your complaint in accordance with our UK Complaints Policy and the applicable FCA rules.

If you are an eligible complainant and we are unable to resolve your complaint to your satisfaction, or you do not receive our final response within the timeframe required by the FCA rules, you may be entitled to refer your complaint to the Financial Ombudsman Service. You can contact the Financial Ombudsman Service at Exchange Tower, London E14 9SR, by telephone on 0800 023 4567, by email at complaint.info@financial-ombudsman.org.uk, or via www.financial-ombudsman.org.uk. You may also contact the FCA at www.fca.org.uk.

Risk warning

Investments made through Shuttle entail risks, including the risk of partial or entire loss of the money invested. Your investment is not covered by a deposit guarantee scheme, and is not covered by the Financial Services Compensation Scheme (FSCS) in respect of investment losses. Join Shuttle Limited does not provide any investment, financial, legal, or tax advice. We recommend that you seek independent investment, financial, legal, or tax advice before making any financial decisions. Please read our full UK Risk Warning for more details.